Returns & Refunds
Return Policy
We want you and your pet to be completely happy with your purchase. If you're not satisfied, you may return most items within 7 days of delivery for a full refund or exchange.
Items must be unused, in original packaging
Contact us within 7 days of receiving your order
We'll arrange pickup or you can drop off at our store
Non-Returnable Items
- Opened pet food and treats (for hygiene reasons)
- Used grooming products (shampoo, perfume)
- Personalized or custom items
- Gift cards
To initiate a return, contact us at +962 79 046 5974 or message us on WhatsApp.